At Explores Vistas, we aim to make your cruise holiday planning smooth and stress-free. However, we understand that travel plans may change. This policy outlines how to modify or cancel your cruise bookings, along with details on refund eligibility, fees, and rescheduling options.
1. General Cancellation Terms
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All cancellations are subject to the cruise line’s policies for the package or cabin you booked.
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Explores Vistas acts as an intermediary and does not control cruise line–specific rules.
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Cruise operators may charge cancellation or rescheduling fees, which will be deducted from any eligible refund.
2. Requesting a Cancellation
To cancel your cruise booking, contact Explores Vistas support:
📧 Email: help@exploresvistas.com
📞 Phone: +1-404-555-2398
When submitting your request, please include:
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Booking reference number
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Full name of passenger(s)
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Reason for cancellation
⚓ All requests must be submitted before the scheduled departure according to the cruise line’s policy.
3. Refund Eligibility
Refunds depend on the ticket type, cabin class, and cruise operator’s rules:
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Non-refundable bookings: Usually not eligible for refunds but may qualify for future cruise credit at the operator’s discretion.
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Refundable bookings: Processed as per cruise line’s timeline, generally within 7–30 business days.
4. Fees and Charges
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Explores Vistas may apply a service fee for processing cancellation requests.
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Any operator-imposed penalties will be deducted from the refund.
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Final refund amount = Original booking price – (Cruise line fees + Service fees).
5. Changes and Rescheduling
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Rescheduling may be possible depending on cabin availability, itinerary changes, and applicable cruise line fees.
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Our support team can assist you in finding alternative sailing dates or upgraded packages.
6. No-Show Policy
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If you fail to cancel before departure, it will result in a no-show status.
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No-shows are generally not eligible for refunds or credits, unless specifically allowed by the cruise operator.
7. Travel Insurance
We strongly recommend purchasing travel insurance for cruise holidays.
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Insurance can cover unexpected cancellations, medical emergencies, or itinerary changes.
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This provides additional peace of mind for your journey.
8. Cruise Line–Specific Policies
Each cruise line has its own cancellation, refund, and itinerary change rules.
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Explores Vistas is not responsible for cruise line decisions regarding refunds or credits.
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We encourage passengers to carefully review the operator’s policies at the time of booking.
9. Contact Information
For assistance with cancellations, changes, or rescheduling, reach out to us:
📧 Email: help@exploresvistas.com
📞 Phone: +1-404-555-2398
🌊 Our Commitment
At Explores Vistas, we are committed to providing clear, flexible, and reliable cruise booking support. We value your trust and are here to assist you at every step of your journey—whether planning, rescheduling, or managing last-minute changes.